- Customer Service
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Our aim is to assist our business partners to take full advantage of globalization by integrating transport distribution, inventory control and logistics management services. "Beyond Excellence" represents our practical spirit to provide our customers with excellent services beyond their expectations. TRANS-EXPRESS provides flexible and customer-oriented services with our long experience and outstanding market position in the freight forwarding industry. Having built up privileged relationships and contractual agreements with global carriers, we strive for competitive rates and to deliver promising services to customers.
Scope of Services:
To offer complete logistics solutions to customers, TRANS-EXPRESS is able to provide AIR, SEA, WAREHOUSING AND LOGISTICS, and other complimentary value-added services.
Air - As the Top 10 air cargo agent in Hong Kong, TRANS-EXPRESS is competent to obtain air cargo space allotments with various airlines throughout the year. As fulfillment of customer needs has long been one of the company objectives, TRANS-EXPRESS is highly responsive to market demand for cargo space and able to provide full charter services to cope with the critical seasons.
Sea -With a strong overseas network, we are able to offer a wide range of efficient ocean freight forwarding and consolidation services throughout the world. In addition to weekly consolidations to South America, Europe, we offer tailor-made ocean logistics services including LCL, FCL, Bulk Cargo and cargo requiring special handling (hazardous cargo, frozen food and garment on hanger services).
Warehousing - Our cargo warehouse located at Tsuen Wan handles tonnes of cargo delivery, pallet/container loading and unloading with fully covered docking and warehousing areas in all weathers, while the warehouse at Kwai Chung is tailored for logistics purposes. The two warehouse facilities are fully furnished with 24 hours security control and certified fire system to protect your invaluable goods.
Trucking and Traffic Control - TRANS-EXPRESS has its own trucking team and all delivery activities are under the control and monitor of the Traffic Control Officer, to ensure efficient and safe delivery services.
TRANS-EXPRESS believes professional expertise is one of the important elements making us the Top Cargo Agent. We have professional operation teams who are well trained and certified by recognized organizations to offer solutions in different dimensions. TRANS-EXPRESS realizes how important a global network is to the freight forwarding industry; therefore we are aggressive but cautious in building reliable and long-term partnership with overseas agents. All partners are bound by mutual agreements to safeguard the service quality.
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